Shipping & Returns
We usually are ready to ship within up to 3-5 business days. Please take into consideration that once dispatched your order will still spend some time in transit depends on the shipping method you paid for. In rare cases things that are beyond our control may go wrong during transit, if that happens we will do any possible effort to help and fix the issue but we thank you for your understanding that there is a limit to what we can do in such cases. In any case you will never be left unattended and one way or another we will make sure you'll receive the products you ordered.
Ground — free shipping on all expect Alaska and Hawaii
A $40 fee applies for the purchase of 1 bag shipped to Alaska and Hawaii
We offer the following flat rate international shipping for 1 bag (please note that these rates exclude any duties or taxes):
Please contact us by email for International Shipping
Central & South America $65
Europe & United Kingdom $65
Middle East $110
Expedited shipping (overnight or 2nd day) can be processed upon request by emailing us. Customers are responsible for all expedited shipping costs.
Easy Returns & Exchanges
We are very careful on avoiding disappointments or misunderstanding, describing and portraying all items very accurately.
So please, read carefully the description of the item you are interested before you buy it. If you want any additional photos, please let us know.
♦ Damaged / Defective Items
All items are wrapped with care for extra safety and assurance. We want your beautiful items to get to you safe and in its original state.
In the rare event that the item you ordered is a damaged / defective item, please contact us, tell us about the product condition and attach a picture of any concerns within 48 hours of receipt. We will be happy to work something out with you.
♦ If we find the defect described in your email, we will ship you a replacement for the defective item(s) and you will not be charged again for delivery. Returns need to be unworn and unwashed.
- Please add your purchase information to the return package to inform us the detail of your order.
- Refunds or exchange will be issued when we receive the return.
- The buyer takes responsibility for all shipping fese and other fees.
- Refund is calculated as item's price -10%
- All custom orders are final. Customized items are not returnable neither exchangeable.
- All sale items are final. We don't offer return nor exchange.
- Returns that do not follow our policy will not be refunded.
If it is about quality problem or the item is not as described, the items can be returned and the full refund will be issued.
I also want to add to this a option for people to reach out if they feel they have a product that we would be interested in collaborating with. For Wholesale please contact: firstname.lastname@example.org